Just a little venting

Posted on Nov 13, 2009 05:54 pm
Fragile
Member Since: Sep 30, 2009

Ok, nothing you guys are going to be able to do, i'm soley at the mercy of ToonTrack. But wow. I bought Superior Drummer 2.0. And after spending nearly 2 hours installing the thing (18 gigs) I get to the part where i have to register the product online.

I'm pulling my hair out for half an hour trying to read the lic # off of my guitar center receipt. Then i call GC and ask if they can help me find out why it won't work. He tells me to contact wave and if they don't help me to call back and he'll look up my lic #.

Search 10 mins for waves number, call them. They don't actually own S2.0. So they tell me to look for toontracks.

Can't find ToonTracks number, they don't have one. Its all forums.

Post forum, call GC. wait on the line 15 mins while he helps a customer. Reads me lic #, i had mistaken at least 4 letters as something different b.c. they were so tiny and used crappy ink.

Alright, now i'm all happy. Its noon, but i'm happy. So i register the product. Get my activation code. All fine and dandy, all GC's fault because their receipts suck. Life is good again, right?

WRONG. Activation code doesn't work. I try changing it, using different things. Checking my computer ID number against the one of the register. Nothing's working.

So then i remember my computer crashed during the last moments of installation. It seemed like everything was there, the registries matched with the DVD's. But ah, i was desperate. I reinstalled the program.

2 hours later. Try it again. Same exact bullshxt. I try posting a forum on toontracks. No reply yet. Search for people with similar problems. Find none.


And that brings me to the main point i want to make here. What the HELL happened to good old fashioned customer support. I'm still young, but from what i remember of customer support before the days of the internet, it seemed to be a lot more helpful. People just don't care anymore. Its like they figure you have resources, they have your money. Why should they care what happens to you now? It seems like every other product i've bought lately has had some major defect or missing packaging or just total bullshxt going on with it that i don't understand. And while in person customer support may be decent, anymore no one wants to deal with you. They just assume its your fault for not being able to figure it out from videos and research.

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