driver problem with MOTU
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Posted on Jan 11, 2008 02:14 am
fortymile
Member Since: Jan 18, 2003
this is my friend's problem. he needs to come here more, because if anyone can get him up and running, it's you guys. so i am taking the liberty of reposting his problem here without his knowledge, in an attempt to get him to use HRC more.
***
I just recieved the Motu Ultralite for use with windows vista 32 bit. I cannot get windows to install the drivers correctly. Let alone ackowledge they exist. I installed the drivers form the disc and that didnt work. so i then went to the website and got the vista 32 bit drivers. it says installation sucessful and i reboot. then in my control panel it says no drivers installed. ive tried to use the wizard to automatic search and ive manually searched with no luck. even when i point out the motu folder with the driver in it. i simply cannot get the drivers to be recognized. I turned on the motu ultralite to test it and it picks up the micorphone but will not work in cubase because it says no motu device found ( because the drivers arent installed) Can you please direct me to how to get the drivers installed fully that my contol panel and computer acknowledge them? thankyou
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Keith WarrenMans reach exceeds his graspMember
Since: Oct 23, 2007
Jan 11, 2008 03:00 am Quote
PC: Pentium/1 GHz; 256 MB RAM minimum (512 MB recommended); Windows XP; available FireWire port; 20 GB or larger hard drive; tested for use with Windows Vista Ultimate only.
Is he using Vista Ultimate, or another one of the 6 versions?? I gotta tell ya, the best thing he can do is get rid of Vista and get XP pro. Vista has issues loading any kind of drivers.
If he knows where to put the drivers, he can install them to either the desktop, a portable storage device, or a disc and click/drag them to where they need to be, but it still may not work because of Vistas uncanny ability to reject almost anything you throw at it.
Jan 11, 2008 03:03 am he probably has home premium if i had to guess.
i havent had any problems with vista this year yet.
Keith WarrenMans reach exceeds his graspMember
Since: Oct 23, 2007
Jan 11, 2008 03:15 am Might want to have him try the click/drag suggestion and see if it works. Otherwise, I don't know what to tell him. The only experience I've had with Vista is fixing my parents computers every other day; and taking hours to do it.
BeerHunterwww.TheLondonProject.caMember
Since: Feb 07, 2005
Jan 11, 2008 03:36 am my reflex says roll back to XP. It seems to be a little early moving up to Vista in the audio domain.
Jan 11, 2008 04:09 am he can't. it's vista. he did do drag things.
ps. i have beer, while you are hunting for beer, beerhunter.
Jan 11, 2008 07:17 pm anyone?
Jan 11, 2008 07:32 pm anyone know about SP1 for vista? says a release candidate is available. so i guess that's not the official thing but you can install if you want?
pjkPrince CZAR-mingMember
Since: Apr 08, 2004
Jan 11, 2008 07:58 pm ech, i spent 4 hours fixing my niece's Vista PC.
Windows loaded it's updates, one of which stopped the browsers from seeing anything. Both IE7 and Firefox wouldn't load any page.
But IP worked, as ping, chat, msn, other connections worked fine.
Finally I un-installed the updates, back 3 or 4 and it fixed it, kinda. It broke her sidebar in the process.
Oh yeah, none of her restore points would work either. like 20 of them in there, but I couldn't get the 5 or so I tried to work. Be forewarned.
What a mess. I'm staying far away for as long as possible.
Sorry, can't help on this one.
Jan 11, 2008 08:50 pm k
zekthedeadcowEat Spam before it eats YOU!!!Member
Since: May 11, 2002
Jan 11, 2008 09:57 pm MOTU... though making great stuff... is not a company known for a sane driver development program... if they say XP or Ultimate... thats probably the only option.
...generally speaking they're considered 'hostile' in the Linux community...the only major sound card company I know with that label...
Jan 11, 2008 10:15 pm Quote:
they're considered 'hostile' in the Linux community.
Who would attack a Linux community? No ground to conquer. :-)
zekthedeadcowEat Spam before it eats YOU!!!Member
Since: May 11, 2002
Jan 11, 2008 11:56 pm well you know... the forces of evil :)
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Jan 12, 2008 06:07 pm The thing with MOTU is while they have some of the highest quality interfaces out there. They are indeed slow to develop their drivers for new OS's. Linux is a low priority because it is only used by about 2% of the recording community at large. That is the main reason most driver's for Linux are third party type driver's. It just hasn't caught on in the major market as of yet. Give it time though as I'm sure it will.
As for the only having driver's for Vista Ultimate at the moment. Most of the driver's out for Vista at the moment are only ported to the two higher end apps. Driver dev is a slow and expensive process so they don't dump huge money into it unless it is absolutely necessary.
Jan 12, 2008 07:01 pm but motu customer support is helping him with the issue. they havent mentioned any noncompatibility issues.
Jan 12, 2008 10:37 pm Thanks so much forty.. im the mang with the issue here. ive installed the vista drivers yet vista says they cannot find them, even when i direct the wizard to the CD, the folder or them on my desktop. here is a list of reasons i have gotten from motu, and ones ive found on my own. i am going to continue to trouble shoot. any advice be great on what you guys think from this list may be the reason!
1. My virus protection or firewall is blocking some step here either in the unzip or finding the driver ( need to turn off all virus and spywware and windows defender)
2. I am unzipping the driver unsuccessfully?
ahh forget this list.. here is my conversation with motu .. ill paste below.. they arent helping much though
I just recieved the Motu Ultralite for use with windows vista 32 bit. I cannot get windows to install the drivers correctly. Let alone ackowledge they exist. I installed the drivers form the disc and that didnt work. so i then went to the website and got the vista 32 bit drivers. it says installation sucessful and i reboot. then in my control panel it says no drivers installed. ive tried to use the wizard to automatic search and ive manually searched with no luck. even when i point out the motu folder with the driver in it. i simply cannot get the drivers to be recognized. I turned on the motu ultralite to test it and it picks up the micorphone but will not work in cubase because it says no motu device found ( because the drivers arent installed) Can you please direct me to how to get the drivers installed fully that my contol panel and computer acknowledge them? thankyou
RESPONSE
Added by Matt on 2008/01/09 12:22:34 US/Central
Is your unit connected to the computer when you are installing these drivers What chipset is your firewire card?
-Matt
Added by Jason on 2008/01/10 08:11:42 US/Central
Hello Matt, thankyou for helping, I initially had the unit unplugged and then on other attempts i had it plugged in but always powered off.
here is the official chipset form the siig website.(my card is a siig pci 800 32t)
Chip set: TI TSB81BA3 (PHY) and TSB82AA2 (LYNX)
(this TI i assume is texas instruments and that is compatible correct?)
Please continue with the troubleshooting as im really dying to get this to work. thankyou.
RESPONSE Added by Matt on 2008/01/10 12:24:17 US/Central
After you reboot your computer and plug in your device do you get the found new hardware wizard? Have you tried to install this on a different computer?
-MAtt
Added by Jason on 2008/01/10 18:59:51 US/Central
Hey Matt i am unable to get access to another computer for a lil while now. I will try that at some point. My computer is brand new and should be ready to go..I do get a found new hardware wizard but it says the drivers are missing. If you could tell me a small list of things to try i will try those. i have disabled the sound card and any other ideas would be excellent..
RESPONSE Added by Matt on 2008/01/11 10:54:16 US/Central
The found new hardware window should pop up and then you should just simply run through that and have it automatically find the drivers. You could also try downloading the drivers on another system and unzipping them there and then moving them over. This will make sure the drivers are being unzipped properly. Another thing you could try is using a different user account on your computer.
-Matt
Jan 16, 2008 01:32 am So ive tried everything the motu support has said and no matter what i cannot get vista to find the drivers. The motu software says the drivers are installed succesful. But once the motu ultralite is turned on..its just found new hardware and then it cant find the drivers
Ive gone into my hardware in control panel and tried to choose from a list of drivers on my comp and while i find motu drivers.. there is an error trying to install it and also i cannot find the asio one anyway just gsif and others...
The motu people said the wizard should find ONE file and that will install all the drivers. they said to choose "install automatically" which is actually verbatim from xp not vista..
They also said that all vista versions are supported and the sticker is on the box and on the site. Even the drivers are called vista 32bit.. i know somewhere someone has had this problem somewhere.. S.O.S hahah im rambling
ANY advice be amazing.. im about to sell everything and get a MAC.. for real.. i cant shell out 200 for xp pro to have it not recognize my amount of ram and all those issues..
any advice or troubleshooting ideas be great!
olddogMember
Since: Jul 02, 2003
Jan 16, 2008 02:38 am First Uninstall the drivers, then try r-clicking on the setup file and select Run As Administrator and see if that works.
forty, I have the RC for Vista SP1 installed and everything's working fine. It's a large download though (436MB).
Dan
Jan 16, 2008 03:42 am oh yeah, cliffriff, run as administrator. that's a good idea. right click on it and choose that...
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Jan 16, 2008 03:21 pm Also, one thing that has worked for me in the past.
If you go the route of un-installing the drivers and software for the MOTU unit. Make sure you go into the registry and delete everything related to the MOTU. And I mean every little bit, which means you will have to search through several of the folders.
This is the only way to clear all the bits out and not have it crap on itself again during another install.
Jan 16, 2008 05:47 pm this is what the motu guy recommended just today, noize. i think it's going to work. makes a lot of sense.
cliffriff, note what noize says here about 'all of it'; in case that guy didn't give you all of the stuff to delete, this is probably still the answer. u just might have to find some other detritus in there on your own if it doesn't work.
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Jan 16, 2008 06:04 pm Ya, kind of brain dead on my part for not bringing that up in the very friggin beginning. I learned that early on as a beat tester the the reg holds the key to a good or bad install. Now, whenever I delete a program or need to update that has a removal requirement, I automatically head for the reg to clean it out if there is a failure during install.
Again, sorry I didn't think of this much earlier.
Jan 18, 2008 10:57 pm So i tried the last thing motu support said on phone. deleted all motu off my comp.. when i went to registry though it seems to have no motu in software folder when you uninstall.. it goes away completely .. so anyway.. the motu guy said turn off the internet connection and that will force the wizard to check my computer instead of online for drivers.. he said choose "install automatically" whenever it says it cant find them online.. BUT there is no "install automatically" on vista.. that is xp term! even though he said he tried this on the vista machine they have there ( at motu suporrt).. im about to throw in the towel.. thankyou guys so much for the support.. anything else you can think of? I just cant find an install automatically.. anyone know?
wonder if i could somehow send the drivers to a disc and point the wizard there when it asks to check a disk..
so far i cant choose where these drivers go.. S.O.S haha help!
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Jan 19, 2008 03:52 pm Never used Vista so I can't answer that one. But on the disc thing, that might do the trick. AS some programs look to the CD rom drive to read for installs.
TrozoMember
Since: Jan 20, 2008
Jan 20, 2008 01:06 pm I have exactly the same problem with MOTU PCI-424 drivers on a Vista PC. The driver install appears to work but as soon as I put the PCI card in and reboot, Vista does not recognise any drivers at all.
Strangely though, I have two PCs running Vista and the PCI card works perfectly on one but not the other. Same o/s version, same drivers, same PCI card.
My hunch is it's the install routine that's failing as it goes through a lot faster on the PC that doesn't work (which is the slower PC) though I don't have a definitive answer as yet. Will keep you posted if i ever get to the bottom of it. Seriously annoying!!! :(
Jan 20, 2008 04:35 pm Hey Trozo.. you dont know how good it is to hear someone with this problem!youd think with all the motu devices and vista out there id be able to find a forum topic besides this one with people experiencing this...
The motu guy keeps saying for me to try it on a different computer..so it looks like he could be right cause you have it work on another computer? not sure how that will help me though because i dont know anyone with vista to try this install on..
Let me know any updates man.. im dying to record here..may even lose a gig(@ a wedding)cause the person is waiting for a recording of the song i will perform!
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Jan 20, 2008 05:43 pm Trozo, can you post the difference between the working and non working PC's?
Jan 21, 2008 07:33 pm So ive turned off my sound card driver(integrated sound) and also turned off the graphics card driver. the spybot defender. firewall and norton 360. Can anyone think of what could be blocking my drivers from installing correctly. If trozo can get them on one vista comp and not the other im wondering what is on the vista computers that is blocking them from being found or installing them incorrectly?
Jan 24, 2008 11:39 pm I'm having the same problem described here. I just bought a new PC loaded with Vista and have been trying to get my MOTU MKIII w/PCI424 card working. I have actually gone through the install process described by MOTU and got it working, only to start up the PC the next day and it doesn't find the driver. I can keep rebooting and occasionally it will load it. No rhyme or reason to it though. Eventually it seems it won't load after any number of reboots, but if I go through the install process again (removing the card, uninstalling the driver, reinstalling the driver...) it will work again, for awhile. Then I'm back in the soup. I've had an ongoing correspondence with MOTU for the last few days but nothing they've suggested has helped so far.
FYI, I had this setup working on an old PC running XP for about 4 years. I did occassionally see this problem, but it was rare.
If anyone gets any resolution on this, please post it! I really don't want to have to go back to my old PC.
Thx
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Jan 27, 2008 05:10 pm I am willing to bet the blame lies on both sides of the fence here. One thing is Vista handles driver databases very poorly at the moment. I just went through this same issue trying to get of all things a very simple external drive to function on a vista laptop. It would run through its little routine and then look as if it were ready. Then you cant find it in the explorer. go to see if it is live and running and its gone.
Part of it also may sit with the driver code itself, but I am guessing it is a small part.
Jan 27, 2008 11:29 pm thanks guys.. hopefully there will be an answer soon.. had a question.. I have an old xp disc from 2002 and a 160 gig external hard drive
1.could i possibly make that a boot drive? I have no idea how this would work
2. Would a 6 year old xp be able to recognize my 4 gigs of ram?
3. Is this idea on the right track for me to possible record with my Motu? haha
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Jan 28, 2008 10:00 pm I don't see why not. If you install it and make sure to update it completely it should be fine. I do suggest getting through SP2 and update it to current XP standards and you should be good to go. But it would probably be fine without updating it if it is only gong to do music stuff.
Jan 29, 2008 10:37 pm Hey Noixe2u.. i have no idea actually how to make the external a bootable drive..
what about.. adding xp as another partion on this drive with vista..
OR
if i buy xp pro(299! *gulp) and reformat and just install xp pro..will it recogize my hardware that vista recognizes?
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Jan 31, 2008 08:24 pm Cliff, I'm not absolutely certain on the hardware recognition, but I would think it should. XP is still being kept current and most hardware drivers are set up for multi OS use.
And you should take a look at a maybe a local custom PC house were you simply buy parts and such. Most will sell you a copy of XP Pro for under $150.00 with any piece of hardware.
But I think from what I have read that once Vista is in it is tuff to make a dual boot with it in there. You can however make a separate drive with an XP boot. My older PC has the OS drive in a removable bay so I can swap out a clean OS drive with the packed one. I don't use it that way anymore but when I still used that PC for recording that is how I had it set up. One OS drive for games and such and one strictly with recording apps on it.
Feb 08, 2008 06:07 pm UPDATE. I put a clean install of xp pro on the comp and same problem! So i went to my friends house and tried it on his vista and the drivers went on and then the device was recognized perfectly! damn it.
So my theory is that if i put a whole new Operating system on and its the same problem than its a hardware problem. So i really feel its my Firewire Card
Talked to motu and they said that it has to have a texas chip on the card and I looked up my siig 800-32t and it does have a TI chip. BUT the motu people said sometimes siig reports its a TI chipset on some cards when its not (WTF?!
So i think the only thing it could be is that the firewire card cant communicate with the drivers to get them installed for the device. I have no other firewire devices to see if it works or not so i have to get a new one and pray it works!!
P.S i have to get one for a slim tower ( slim profile IE low profile) so its a pain in the butt to find one that fits!!
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Feb 10, 2008 06:03 pm Yep, Siig has been known to do that. Not often but there are times that if they are into heavy production and can't get delivery on the TI chipset it may do a temporary run of the other chip. They are not the only ones that do this however, many factories have been known to sub an un advertised part on occasion.
Feb 16, 2008 01:48 am
PROBLEM SOLVED!!! I got a new firewire card and the motu was instantly recognized!!! no new hardware or anything!! I'm so happy!! it installed automatically.. it seems the siig had the wrong chip! yes!!! thankyou to everyone!!! and it seems vista is ok after all!!! im sorry vista! i feel like the cobra kai guy at the end of karate kid telling daniel "hey man youre alright" haha
Keith WarrenMans reach exceeds his graspMember
Since: Oct 23, 2007
Feb 16, 2008 04:31 am Congrats Cliff!!! I know this has been a pain in the neck ride, but I hope HRC has proven itself to you as a community of people who never stop trying, and are committed to helping everyone reach their recording goals.
Throughout this thread, I watched your messages start from reluctant and hopeless, to triumphant and confident. Sometimes it takes time. Thanks for sticking with us. :) (Sorry I had little to offer.)
Vista has a long way to come in "(*MY*)" book, but it is a viable OS, so more power to you!! I'm glad you finally got it worked out, and I'm happy it works for you :)
For now, I'll stick with my XP and be happy- if it ain't broke, don't fix it, right?
Feb 16, 2008 06:44 am congratulations clffrJASHNiff. i'm sure we'll run into other problems that require hour-long phone calls at 2 am in the near future. that was fun.
Nov 05, 2008 07:58 pm Hey there folks, having the same problem sort of, only mine is with XP, I will paste what i've posted else where.
Hello there. First I just want to state that i'm not a computer
newbie, I have been around computers my ENTIRE life. So, I do know a
little bit of what I am talking about. Also, let me state, that my
father, whom is MCSE certified, and a local computer shop are also
stumped of my problem. So allow me to explain.
First off, I will give my system specs.
Sony Vaio 1.86Ghz Pentium Laptop with 2 gigs of ram.
Windows XP Professional SP 3
120 gig internal hard drive and a 320 gig maxtor external hard drive
Problem:
I have a MOTU (mark of the unicorn) Traveler. Which is a firewire
driven external recording box. You can find it at www.motu.com (look
up Traveler). It is SUPPOSED to run through the Firewire card i stick
in my pcmcia slot.... however, it isn't recognizing the "MOTU" as I
will affectionately be referring to it as. It does in fact recognize
my firewire card, it always has. In fact I have gotten the MOTU to
work twice in the year that I have had it, but never for longer than
24 hours.
I NEVER hot swap the card, even though the manufacturers tell me it's
okay, I still haven't ever done it. In fact the last time it worked
was about a month ago, I plugged it in and unplugged it about 20 times
just to make sure that it wasn't a fluke....it kept working. On the
last time of ejecting my card, I decided I would rearrange some of my
other outboard equipment... such as my mixing board, studio monitors
etc. Keep in mind none of this had anything at all to do with my
computer. After rearranging all of that stuff, I plugged it back in to
my computer to get recording (as i was exstatic that it was actually
working, in fact, i almost couldn't sleep i was so excited at the
prospect of being able to multitrack record again!) but, unfortunately
it was at that point that it stopped working again. Here is where it
gets strange...
First place I checked was my device manager, because in my sounds,
video, multimedia section there are 2-3 things for the MOTU in there,
the drivers....they were gone. Instantaneously disappeared.
So, the first thing I did (just because I am human and make mistakes)
was make sure everything was plugged in correctly, and jiggle cords
around etc etc etc and nothing worked. So, I was back to square one.
I uninstalled the software completely, restarted, checked for any
updates for my computer (there were none, as my stuff is automatically
updated every sunday at 3a.m.) just to make sure that something didn't
throw it out of whack...and of course there were none.
I reinstalled everything as I had 2 billion times before, and it STILL
as of today, doesn't recognize the drivers.
I have been told to update my BIOS, well, I had, it was updated by
automatic updates, but it was only supposed to fix a problem that some
people were having with certain monitors not working with their laptop
(i've never shared this problem) and i'm pretty sure that particular
update isn't going to solve my problem.
I have also been told to update my chipset.... there isn't an update
available for it.
So, if you've got any ideas, questions or anything really, I am
willing to try just about anything.
Nov 05, 2008 08:26 pm something else i should add....
when trying to "add new hardware devices" if i click to install the MOTU audio GSIF I get the blue screen of death and my system just restarts.
zekthedeadcowEat Spam before it eats YOU!!!Member
Since: May 11, 2002
Nov 05, 2008 08:51 pm A likely thing is that the device has a corrupt registry entry. ...as as far as the registry is concerned the device is installed... and as far as the device manager is concerned the device is installed... but they don't point to each other...
I would guess then... uninstall the MOTU using it's uninstall utility... then search for MOTU in the registry and delete the entries... then reinstall the card (explicitly following the instructions)
also... verify that the firewire host card is a Texas Instruments chipset... other chipsets might not work properly.
Nov 05, 2008 09:10 pm i have used the uninstall utility, and only a few times has there ever been anything in the registry having to do with MOTU. and i was wrong, in messing with this some more, and doing some of the things you suggested to the other guy, it's the MOTU audiowave driver that is crashing my system.
there's something freaky going on for it to have worked fine 3 weeks ago for about 24 hours and then it just not work anymore.
Nov 06, 2008 09:45 am Okay, i got an email from a guy on another forum i had posted on, and he told me to do everything in safe-mode...i did, and this was my response to him:
well, I really wish that I could report something good...unfortunately I can't.
something is very, very wrong. I haven't ever had any problems with my computer at all, not one little hang-up ever except for this.
I hadn't tried doing everything in safe mode, in fact the thought never crossed my mind, my dad's, the computer shop I talked to, nor did it cross the minds of MOTU.
I did try doing everything in safe mode, and while I can get the drivers installed in safe-mode, when I try to restart in normal-mode it crashes and won't allow me into normal mode, the only way I can get into normal-mode is to disable the gsif AND audio wave drivers. I can't even leave one of them enabled or it'll never let me into normal-mode. I tried to disable them both to get into normal-mode and then enable them in normal-mode, but as soon as I enable one of them I get the blue screen of death, and it re-boots itself.
I have no clue what else to try. I know it's not pcmcia card, as it worked before, and when I first got this from my dad about a year ago, and I first tried to get this to work, he had 2 TI chipset cards, and I even eventually bought my own.
the problem has absolutely nothing to do with the card, I can't even get the drivers installed, let alone even get to the part where I use the card.
I'm at a complete loss. I have found a used Mac G4 that I think I am going to purchase next week, it's only 150$ and while it needs upgrading, it will work for the recording part, and I can just transfer files to my laptop for editing until I can get more ram for it. it's only got 512 as of now and a 20 gig hdd, but I think that should be sufficient for the recording part anyways.
Thanks for your help, I appreciate it. But, I'm throwing in the towel.
Nov 06, 2008 09:56 am idle curiousity, have you ever used any other firewire device through that card? or any other PCMCIA card through that slot? Kinda sounds like hardware issues to me at that level.
Nov 08, 2008 07:36 am it's not hardware issues, i've had it running before. it's something with the drivers, my system doesn't properly install the drivers, no matter what i do, and it's been this problem since day one, even after doing a complete system restore, something about my computer doesn't like the drivers, and i'm not sure what.
and no, i have no use for a 6-pin firewire port for anything else that i have. i do use the 4-pin for my video camera, which i've never had a bit of difficulty with, but it's also built in. my 6-pin card goes in my pcmcia slot. which other than trying to run my MOTU, i don't use for anything else, but as i said before, i've had it running before, with this card, with the exact system set up i have at this very moment i type.
but, it's okay, because i'm getting a MAC next week!
pjkPrince CZAR-mingMember
Since: Apr 08, 2004
Nov 08, 2008 08:35 am Not to add anything to your solution, but I've resolved issues several times by going into safe mode, and removing leftover devices that I had already removed. Then performing the install would run smoothly.
This isn't regarding MOTU, but devices in general.
This being in the device manager.
Although it may have been quite a while ago that I've seen this, it still came to mind, and is always a good thing to check (for future readers).
