dirt cheap gear on musicians friend.
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Aug 29, 2007 05:07 am [quote]I called MF up and the gentlemen said that there was a big mistake and none of the free products would be shipping. I said that that was not really right as a company because people bought the items, went through the whole process, free items were on the receipt, and then they just were "cancelled"
I spoke to a "supervisor" and he replied to me, "does it sound right, you are getting a monitor stand for some picks." I replied that it should not really matter what "sounds" right...it was online and represented in that fashion. Hence the reason for the purchases.
I said to just verify if I would be getting all my order.
He said yes
"why then did the original person I spoke to say that I was not getting any of the free items"
The supervisor replied, "because he was instructed to say that and ask if you wanted to return your order" (sort of like the first line of defense for the mistake, I am guessing)
I then replied, "what about the cancelled headphones and strings"
he said, "We caught that order in time and cancelled it"
(so I am not getting all my items?)
I then only received one UPS email stating my package was 2 pounds (clearly the stands are not in there). He stated I would be getting them, but I have a feeling that I am not.
Just wanted to update this thread. I cannot believe a huge company like this would
a) never even attempt to contact the purchaser about a "mistake" and just cancel their order.
b) not do the right thing and honor what they had for sale.
I wonder what the law states for something like this.
Has anybody else had any dealings with MF concerning the free gifts after you made the purchase?[/quote]
ewww maybe not!
Aug 29, 2007 05:09 am wow, what a neat thread....turns out MF F'ed up.
glnflwrsHead KnockerContributor
Since: May 20, 2007
Aug 29, 2007 07:01 am From the BBC consumer rights editor. I am confident the US law is the same.
[quote]Generally speaking, in contract law terms, a retailer doesn't have to sell an item at the marked price. For there to be a binding contract there has to be an offer which has been accepted. In the context of sale of goods, the offer is made by the customer when they present the goods at the payment point (if the customer offers to buy the goods at the marked price).
The cashier is then free to accept, or reject, that offer. This means that if a cashier spots that goods have been mispriced, they can reject a customer's offer to buy at the incorrect price, and offer the customer the chance to buy at the correct price.
The customer may decline or accept that offer as he or she chooses. Inevitably, retailers will make the odd mistake over pricing, but if you become aware that a certain retailer makes a regular habit of doing it, we suggest you report the retailer to the better business bureau of your local authority. In certain circumstances, misleading pricing will amount to a criminal offense, and the BBB and trading standards departments have the authority to investigate, and, if appropriate, prosecute.[/quote]
www.bbc.co.uk/consumer/your_rights/goods.shtml
WaltChief Cook and Bottle WasherMember
Since: May 10, 2002
Aug 29, 2007 09:43 am I have had friends take advertisements into stores and succeed in getting the advertised price, mistake or no. Obviously there is another layer of distancing per MF being internet. Nothing like walking into a store full of shoppers with proof you're being screwed to get accelerated results.
Noize2uCzar of MidiAdministrator
Since: Apr 04, 2002
Sep 01, 2007 01:05 am Wow, the web page's are still up. And it looks as though they are loosing customers left and right. The dates on that thread are from the 20th of August and the pages are still up. What is with the company, do they have a death wish or what?
No wonder no one wants to buy from them anymore.
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