turning on my new E-MU 0404 makes XP pro hangs immediately

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Member Since: Mar 18, 2007


I've just bought a brand new E-MU 0404 USB2 and tried to install it exactly as it is written in the "Owner's Manual". When I turn on the 0404, windows XP shows me a blue screen, with some error messages concerning "emusba10.sys" and error 0x0000007E, Physical memory dumped.

Here are the details of what I did :
- I plugged the 0404 in the USB2 port of my Thinkpad and turned it on. Windows detected a new hardware, opened the wizard, and I clicked 'cancel', exactly as written in the "Owner's manual" on page 8.
- I installed the driver following the "Owner's manual" step by step.
- Then Windows XP has seen a new hardware, but was not able to install the appropriate drivers. Strange. But I got no error message during installation.

After this, I turned off everything (my thinkpad AND the 0404), and then turned the computer on. Once Windows hase finished its startup, I turned on the 0404 and after three seconds, Windows XP hangs up and shows the blue screen with some error messages concerning "emusba10.sys" and error 0x0000007E, Physical memory dumped. Then the computer immediately reboots.

If I turn on the 0404 before the laptop, the startup sequence of XP hangs up with the same blue screen, and reboots.

I'm using the following material : Thinkpad X31, Centrino 1.4Ghz, 768Mb Ram, Windows XP Professional (english) with SP2 (it was installed when I bought it), 1 hi-speed USB2 port. This configuration is higher than the minimal configuration required in the "Owner's Manual" on page 7.

I did not plugged any other USB material : the 0404 was alone and plugged directly into the hi-speed USB2 port (ie. without hub). The Intel AC'97 onboard soundcard is disabled in the control panel. The is no entry in the BIOS allowing to disable the onboard soundcard, I checked this many times.
In the control panel, I chose "Always on" and disabled all economy things in windows (well, I think so).

I installed all of the Windows XP updates and deactivated the norton anti-virus.

Could you help me ? I don't know what to do/try...

Thank you very much in advance for your help !! :)

Sincerely yours,


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Since: Apr 03, 2002

Mar 18, 2007 03:40 pm

Sounds like a bad driver...classic symptoms of poor driver development.

Since: Mar 18, 2007

Mar 18, 2007 07:16 pm

Well. Thank you for your message full of hope... I don't want to start a flamewar. I just want to know how I can use this E-MU 0404 USB2... :)

Does someone has a clue ?
Thank you very much in advance for your help !!

Since: Apr 03, 2002

Mar 18, 2007 07:47 pm

Email/call their support, or go to their web site and make sure you have the newest driver for starters, uninstall the current one and reinstall the newest you can find and try again.

Answer:On a good day, lipstick.
Since: Jun 24, 2004

Mar 19, 2007 11:23 am

Their support chaps are very good. Email them with your issue (register first, just to be on the safe side), and you should get a response in a day or so. I had an issue (more routing related) and they sent me a custom made patch!

As dB-Wan mentioned, make sure that you have the latest driver - don't just use the one on their disk.

Czar of Midi
Since: Apr 04, 2002

Mar 24, 2007 08:59 pm

I'm not sure why they want the unit plugged in and installed before the drivers are installed. In all my years of using USB devices, 99% want the driver disc run before you plug the device in. Then it will let windows do the install and odds are it will come up and tell you it isn't a windows verified driver. Then you simply hit ignore and continue.

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