Tascam DP-01 isn't being recognized by Windows XP

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Member Since: Jan 22, 2007

I'm trying to export the mastered stereo tracks as a single 16-bit 44.1kHz stereo WAV file to Windows XP. I've done all the steps listed in the manual. Any help would be appreciated.

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Czar of Midi
Administrator
Since: Apr 04, 2002


Jan 23, 2007 10:36 pm

I just deleted the pdf of the manual off my drive after looking into a problem for someone else on that unit. I will download the manual again and have a look when time permits.

I don't recall if there is a driver that needs to be install or a software import package. But I would double check to see if there is indeed a driver you need to install on the PC first for it to recognize the unit.

Member
Since: Jan 22, 2007


Jan 24, 2007 07:33 pm

Thanks for the reply Paul(my brothers name also). I call him P.D. Mo. He's also a musician/recording artist dude.
Once again, thanks for your time!
More than what I've got from Tascam support.

Czar of Midi
Administrator
Since: Apr 04, 2002


Jan 24, 2007 10:02 pm

I should be able to get at it tomorrow night. I'll have a look at the manual and let you know if I find anything.

Czar of Midi
Administrator
Since: Apr 04, 2002


Jan 25, 2007 08:13 pm

OK, several things to run through here so bear with me on this.

It appears to be pretty firm in the manual that you must use the FAT partition of the DP-01 HD in order to be able to export and import files. Mastered files can only be exported. This means that when you master the file it MUST be saved to the WAV folder before it can be exported.

It is also very clear the the procedure must be followed exactly to export the mastered stereo wav before connecting to the PC. I will assume goes to the WAV folder on the FAT partition. Then you must connect the cable, Open the DP-01 following the Open instructions on page 41. Then the PC should see it as a removable media drive. You can then drag the wav file to your PC. Then you must remember to Disconnect the USB on the PC before Closing the DP-01 from the hook up window.

Not sure if that is going to help or how much you have already done of this. Let me know.

Member
Since: Jan 22, 2007


Jan 27, 2007 03:55 pm

I've done it all. This message appears on the screen when I plug the USB cable from the DP-01 into the computer...
USB Device Not Recognized
One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.

Member
Since: Jan 22, 2007


Jan 28, 2007 11:23 am

Here's the deal, I took the DP-01FX over to my in-laws to see if their older comp. w/ Windows XP would recognize it...WaLa! It did. Do you have any ideas as to why mine won't?

Administrator
Since: Apr 03, 2002


Jan 28, 2007 11:49 am

Make sure you have the most current USB drivers for not only your device, but also for the motherboard...

Member
Since: Jan 22, 2007


Jan 28, 2007 05:25 pm

Everything already updated, still not recognized. I'm totally baffled.

Czar of Midi
Administrator
Since: Apr 04, 2002


Jan 28, 2007 09:16 pm

Have you gone to the Windows control panel and looked at the USB device drivers? If the driver is just not installed properly it will show up in there and you can uninstall then re-install it.

It sounds as though the drivers were installed with the device plugged into the USB port. I have seen that happen numerous times with some USB devices. Most installer's prefer to have the device not plugged in while the driver data base is installed. Then at a certain point during the install it will ask for the device to be plugged in, which will then trigger windows itself to finish the driver loading and then the Tascam install package will finish the rest.

I would suggest doing the un-install with the device unplugged and then do complete re-install of the drivers and unit.

Member
Since: Jan 22, 2007


Jan 29, 2007 08:46 pm

I un-stalled and re-installed the USBC ports, without DP-01FX plugged into USB. Still not recognized.

Member
Since: Jan 22, 2007


Jan 29, 2007 09:56 pm

Should I un-install System Devices' that have no drivers installed and Restart? This is foreign territory I'm gettin' into. The DP-01FX shows up in the USBc as an unknown device. I'm not quite clear on your last statement.

Czar of Midi
Administrator
Since: Apr 04, 2002


Jan 29, 2007 10:34 pm

This is very odd indeed. Did the unit come with a driver install disc of its own, or does it rely on the windows USB drivers to see the device? I know I can plug just about any storage type device into my machines and have windows instantly recognize and install it. I am thinking it is something in your particular USB set up. Does the DP-01 unit actually come up identified as DP-01 or just as unknown device?

What are the details of your PC if I might ask? It might help resolve this.

Also, I don't suggest un-installing the System Devices though.

Member
Since: Jan 22, 2007


Jan 30, 2007 11:10 pm

The DP-01FX relies on Windows USB drivers to see it, but it comes up USB Device Not Recognized as an unknown device. My in-laws PC, also w/XP, recognized it as DP-01. My PC is an HP Media Center. I'll get back to you w/ the details.
A driver disk does not come w/ the DP-01.

Czar of Midi
Administrator
Since: Apr 04, 2002


Jan 31, 2007 08:01 pm

Don't really know what else to tell you other then there has to be a problem with the HP USB set up then.

Czar of Midi
Administrator
Since: Apr 04, 2002


Feb 01, 2007 09:50 pm

Oh wait a minute, HP media Center. Does it have Windows Media Center software on it by chance??? Not sure but that may have something to do with it not recognizing the DP-01. The driver data base is very different then XP. Have you tried a USB flash drive or external hard drive on it yet?

Czar of Turd Polish
Member
Since: Jun 20, 2006


Feb 02, 2007 03:17 pm

I had a device recently that would not install correctly and the USB hub was using the Intel8XXX USB drivers (drivers made for the chipset). I went to re-install and opted to choose one of the other drivers. Under the list were the Intel8xxx drivers and one called "generic USB driver". I used the generic and it worked fine and dandy.

Just something to try.

Member
Since: Jan 22, 2007


Feb 03, 2007 07:31 pm

Yes, it does have Windows Media Center software. I have not tried either of the two suggestions, what is a USB flash drive by the way?
An IPOD and a SONY camcorder are the only devices I've used the USB for/ and a remote game controller.
CptCsmcChrle, how do I go about doing what you suggested?
HP help said I should try a PCI card for USB, what do you think?

Czar of Midi
Administrator
Since: Apr 04, 2002


Feb 03, 2007 08:53 pm

I just went through the FAQ section looking to see if there was any incompatibility issues with any USB chipsets listed for the DP-01 and they don't have any listed. I would imagine though that it is entirely possible that it might be an issue. I know a lot of firewire devices have that issue so I can only guess that some USB devices might also suffer the same thing.

It has been stated that WMC software has some major hardware software incompatibility issues with a lot of audio software and hardware and this very well could be the case here. Although our CptTripps above here runs WMC without any issues it is with different hardware that he is having success. But in your case it should not be an issue there as Windows should only be looking at the device as another drive, not a whole audio device.

I would suggest if you know someone with a PCI USB adapter card maybe go try it out there and see if it is OK. Then purchase that exact card.

Czar of Turd Polish
Member
Since: Jun 20, 2006


Feb 05, 2007 02:07 pm

Yeah, I am definitely not in the norm. When I poke around the web more people than not have troubles with MCE.

Try using a generic USB driver, and try the PCI usb card idea. Hopefully one or the other gets you going.

Czar of Midi
Administrator
Since: Apr 04, 2002


Feb 05, 2007 03:59 pm

OH ya, a USB flash drive is just a stick of memory that is usable via the USB port. Nice for transfering data from one PC to the next when you are not networked.

Member
Since: Jan 22, 2007


Feb 05, 2007 06:50 pm

I went to Best Buy Sun. to check out the flash drive and a PCI card, when it dawned on me..."have Geek Suad try to get it working". The guy said more than likely he could (without any additional purchases), but wouldn't guarantee it.
Do you think that's a good idea? If so, I'll take the DP-01FX and the tower to Geek Suad this weekend.

Czar of Midi
Administrator
Since: Apr 04, 2002


Feb 05, 2007 09:45 pm

If they cant find the issue then it probably is way beyond what any of us has come across as well. I'm not a huge supporter of GeekSquad as I have heard some very bad things about them. But that is probably just in our area as well. It seems there have been many good things written about them in other areas so I can't condemn the entire lot of em. I would say it is probably well worth the try since it would probably end up being the cheaper alternative.

An outburst for perfection
Member
Since: Dec 11, 2002


Feb 05, 2007 11:13 pm


I was using a USB hub on the side of my PC and I
Had the same problem with some hardware,
it started to work fine tho when i plugged it into the main port on the back.

Also, USB ports can become hit and miss if anything else had been installed on the same hub in the past.

Czar of Midi
Administrator
Since: Apr 04, 2002


Feb 07, 2007 09:34 pm

The thing with USB ports is if you are connecting a drive of any type you need to make absolutely certain you use the Windows disconnect before unplugging the device. Otherwise, yes you can cause some hairy problems to try and recover from. I learned this the hard way. The disconnect is in the quick task tray in the lower right corner. Simply right click and it will pop up a little context menu that will tell you which drives are connected and then you simply click the specific drive you wish to disconnect and the click the balloon when it pops up. You can then safely remove the drive without any ill happenings.

I use two large hubs on my surf box and have never had any trouble with any drives at all. One hub is USB 1.0 and the other is USB 2.0 and neither one give me any trouble.

Member
Since: Jan 22, 2007


Feb 08, 2007 06:34 pm

I've closed and disconnected the DP-01FX a few times without Windows, just trying to solve my problem. I can't disconnect properly since the DP-01FX is an unknown device to my PC. It doesn't appear in the quick task bar.
Could this be corruptive to the unit?

Czar of Midi
Administrator
Since: Apr 04, 2002


Feb 12, 2007 08:25 pm

No it should not harm the unit itself. I am still wondering though why it is not being recognized at all. It really should show up as the DP-01 or at the very least a generic USB drive.

Member
Since: Feb 18, 2007


Feb 18, 2007 07:15 pm

hi - i don't know jack about computers, but i got in this same quagmire last week and have been watching this thread to see if any solutions were found... this is what i ended up doing.
this temporary solution assumes you just want to get your music on your computer and don't care if there's possible sound degradation:
1. plug in dp-01 to microphone jack in back of computer. now you can play your dp-01 through the computer, like streaming audio.
2. download audacity mixing program from www.audacity.com - it's kind of like pro tools but is free
(i suggest you now google "audacity tutorial" and spend a little time getting to know this great program)
3. be sure you select "wave out mix" for input - or fiddle around with different input possibilities (click by the little microphone, kind of mid-upper right on your screen) until you get a good signal (you'll know it's good because you'll be able to see it)
4. press "record" on audacity. play your master from your dp-01, or mix as you go. you also can mute dp-01 tracks and record single tracks into audacity, or combinations of tracks. hit stop at end so audacity doesn't keep recording and recording.
5. now is the fun part: you can further mix down using audacity. as i said, i'm a super novice, and i was able to take something cruddy and make it sound a little less so using audacity. i imagine as i get to know the program more and more, my songs will sound better and better (at least i hope!) :)
6. when you're happy with your mix, under file, go to "export as wav" (to "export as mp3" requires another program that i chose not to download)... save your song as a wav.
7. now you can go into dell jukebox or other audio converting program and change your wav file to an mp3, if wav won't work for your purposes.
(optional)
8. lastly, if you don't have a webpage to put the songs on, or aren't sure what code to use to place it on your page, you can go to www.esnips.com ... this free site will give you a page on which you can upload songs, photos, video, etc. save your song here, if you want, then a code will automatically come up that you can copy/paste into your blog or webpage.
:)
hope this is helpful. i know i was very frustrated when, carefully following directions from my manual, using my windows xp computer, i was unable to get my tascam dp-o1-recorded songs into my computer. now they're there. :) fortunately, i'm into very lo-fi and kinda raw music. here is what i've done so far (under "FINALLY!!! railroad bill and count the days," february 2007): www.duskdevils.blogspot.com
good luck,
jenny in bakersfield

Czar of Midi
Administrator
Since: Apr 04, 2002


Feb 19, 2007 09:23 pm

Hey Jenny, thanx for that.

At least now we know it isn't just happening to his PC alone. I am beginning to think there is a conflict with certain USB chip driver set ups in windows. As it appears to work on some, yet doesn't on others. Different machines with different drivers and chips I would assume. Have any of you gotten anywhere with Tascams Tech support on this?

Czar of Turd Polish
Member
Since: Jun 20, 2006


Feb 19, 2007 11:55 pm

lo-fi or not, those songs totally had me tapping my feet. Bravo Jenny!!

Got links to more of your work? Or a band website?

Czar of Midi
Administrator
Since: Apr 04, 2002


Feb 20, 2007 08:59 pm

I'm with Tripps on tapping the toes. If Walt shows up and catches this he will be in heaven as am I. The RR Bill one is a killer sound as if you recorded straight to WAX. I work for weeks to get that kind of sound on a complete recording. While listening I could almost smell the wax as the needles scraped across it.

Count the Days had a much cleaner sound but still kept the one take feel.

I'm with Tripps on finding more of your stuff. Come on Jenny, let us hear some more of that stuff.

OK, did I just like give away my age there? Oh well, my kids love that stuff as well.

Noize

Member
Since: Jan 22, 2007


Mar 24, 2007 09:11 am

Sorry it took me so long to reply.
Took PC to Geek Squad, it was there for over a week. Basically a new comp now. Hooked up the DP-01 upon it's arrival-still doesn't work.
What the %#@*!
Took PC and DP-01 back to Geek Squad. Hooked 'em up...it works!
What the ^#$@?
Didn't use my usb cable at Best Buy(hint hint). Picked up one for $7.50 at Farm&Fleet. Problem solved! I did not realize a usb cable could operate fine at 1.1 and be defective at 2.0 speed.
WOW!
That was quite a trip over a junk $25 usb cable.
Lesson learned, always go with your first thought (trying a new cable) even if you think you've ruled it out.
Peace

Member
Since: Feb 21, 2008


Feb 21, 2008 03:26 pm

I had the same problem about 2 years ago with my Tascam DP 01 FX.

I got the "...device has malfunctioned..." bubble. I was out of warranty so I took it to a facility near home that is an auth. Tascam repair center. The guy looked at it for a few days and called me to tell me that nothing was wrong.

I took my laptop with me when I went to pick it up. he showed me thta it was, in fact, working just find on his PC. We hooked it to my laptop and, of course, it didn't work.

He walked me through a few things and had me enable something....that's where it all gets sketchy. I don't remember where in Windows he took me but I do remember there being a list on the left side of the box that I scrolled through until I saw "Tascam..." at the bottom. Once I enabled that it worked fine. Sad thing is I had to install a new HD and now it's not working anymore. i cna't remember for the life of me what he did but I do remember feling ike an idiot after he showed me...it was that simple. Best I've gotten it so far (by myself) is to have Windows recognize it as aseparated Hard Drive in Device manager but it won't show up in explorer under "My Computer".

Does this ring a bell for anyone? I'd love to be able to export and edit tracks again.

Thanks in advance.

Member
Since: Jul 21, 2009


Jul 21, 2009 05:12 pm

ok first i just wanna prepare ya on how bad your gonna kick yourself on this one, ...go to menu then go to disk then down at the bottom usb open/close hit enter then your prompt to open the port on the tascam....you have to manually open and close the tascam usb port.done deal ur ready to go...its in the manual...but being that this is old maybe youve got it already.

Member
Since: Mar 20, 2011


Mar 20, 2011 12:25 pm

Hey guys!

I know I am bumping a topic that was made over two years ago but I also had the same problem, but I found my solution. The cable I was using was not a USB 2.0 (High Speed) lead and therefore didn't make the DP-01 register with Windows (XP, Vista & 7) and come up with a 'USB Device Not Recognised' message.

After looking around the house, I found a 2.0, A to B USB cable. Plugged it in the DP-01 & the PC. Opened the USB on the Tascam USB connection and hey presto. Problem solved. Windows found the DP-01 and installed it sucessfully. Looks like it was just the lead that was the problem! Not the PC, not the DP-01, & not the USB drivers.

Hope this helps everyone stuck with this problem in the future.

Regards,

Robson

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